The second day of Learning Solutions and i’ve delivered my fourth and final session. Themes: how do we engage communities, how do we respond to challenge, how do we make it safe? I thought i’d capture some ideas around this aspect of community management: how do we deal with challenge, what do we do when the story moves somewhere we don’t like?
We can engage directly: challenge what is said, respond to provocation, we can reply. It’s about understanding what the purpose is of conversation and who owns it. If we take the easy path and try to control the conversation, it will simply migrate elsewhere: sure, we can just moderate out answers we don’t like, but it’s the dissent and our response that really counts. So we should often seen to engage or even invite dissent: after all, if communities are truly ‘sense making‘ we should relish…
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juandon. Innovación y conocimiento 